REF 020 / SUPPORT
HUMANS, NOT BOTS
No ticket maze, no chatbot loops. Email us and a person who knows the codebase answers.
CHANNEL 01 — EMAIL
Setup help, tracking questions, billing — anything. We aim to reply within one business day.
Include your .myshopify.com domain so we can look at your setup right away.
CHANNEL 02 — DOCS
Step-by-step installation, Google Ads connection, and what each conversion status means.
DOCS IN PREPARATION — COMING WITH LAUNCH
BEFORE YOU WRITE
QUICK CHECKS
Google processes uploaded conversions asynchronously — typically within a few hours. If it's been longer than 24 hours, email us with your store domain.
Your Google authorization expired or was revoked. Open Hubnar → Integrations → Reconnect, and sign in with the Google account that owns your Ads account.
The conversion action was removed in Google Ads. Open Integrations and use Reconnect on that event — Hubnar recreates it automatically.